Archive for August, 2009

Fundamentals of Medical Web Design & Online Marketing

The market is flooded with flash and table based templates that may appear polished and professional on the surface but there are much better options available. The medical industry has had many IT improvements over the last decade making records available to patients and doctors alike. This article explores the fundamentals of developing and marketing a web site in the medical industry.

Key Web Development Issues
Do not be concerned with how much content but rather the quality and structure of the content. There are many medical sites on the web that provide a link to every page on their site from their homepage and have well over 20 pages. Keeping the site organized for visitors can also have benefits with search engine crawlers. Use a mix of dynamic and static programming languages to create an optimized site. For instance, a good example of a homepage would include a labeled flash header or other image, a neat html navigation that can be edited from a single location, some html content including headers, paragraph content and office locations, dynamic contact request, and RSS feed to recent articles if applicable. There is no recommended amount of pages but the navigation should be as simple as a textbook. Be sure to label each page title and create a sitemap file for search engine crawlers. Avoid homepages that take longer than 3 seconds to load.

Content should be written for patients or other parties that may visit the site such as other doctors and drug representatives. Focus on the credibility of the practice and what differentiates the services provided. It is not important to focus on keywords for search engines as it the best practice to stay involved, interact, update content, and organically grow the site.

The Value of Social Media & Networking
The most important aspect of marketing a medical practice is to develop credibility and referrals. Using web pages to showcase the most modern practices and sharing the benefits through social media and networking is almost required to stay competitive.

The industry consists of all areas of specialized medicine. Within each area, only the experts will know what their audience is looking for. Ask yourself, “What services and questions are my patients asking?” It is important to focus primarily on the benefits and solutions provided by your practice rather than on negative aspects of old or outdated techniques. Patients want to see results and how they are achieved. Using social media to help develop more credibility is a great way to help market a medical business but should not be looked at as the sole intent. Use technology as an advantage to connect the site with social media. Allow patients and other visitors to get to know you and your practice and referrals and traffic will develop naturally, the way it is intended.

Using Office Location to your Advantage
Some industries that provide services do not have the benefit of having a physical office location. Make sure that your business is located in important directories. Submitting to mass directories is not the way to take advantage of this aspect. Rather it is best to focus on selective directories and then monitor the amount of referrals received from each. Local directories like Google and Yahoo! are a must, as well as local listing on township business directory, and DMOZ.org. Other valuable directories are available and differ in locations. A little research into where competitors are listed may provide valuable insight in to which directories may drive traffic.



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Interactive Business Systems

As information become easier to obtain, the perspective on current business models is rapidly changing. In the past companies have adopted to changes in the media trends and developing technology using combinations of Vertical and Horizontal business models. As the amount of services that one particular company can provide expands we have to use a new business model that covers a broader spectrum.

I call this model an Interactive Business System. Visually, it can be interpreted as a circle, rather than a path with two ends. Media companies should pride themselves in being the center of a network that helps both businesses and the communities in which they lie. By creating an interactive relationship between all parties consumers can be attracted through valuable promotions, incentives and information that will further the success of the business. In hard economic times an interactive business system provides solutions to all that participate in the social network. This is referred to as Hybrid Economics. Realizing the importance of these relationships and staying in constant contact with clients so they can effectively reach their consumers with everything they seek in return completing the system circle.


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Theories of Interactive Marketing

Understanding the differences between Inbound and Outbound Marketing and how each contributes to a marketing campaign is essential to success. Inbound refers to marketing that focuses on getting found by customers. Outbound refers to marketing focused on placement and reaching new clients.

There are many components that make up Inbound marketing which include content, social media, and search engine optimization. Mixing the correct components and discovering new and creative ways to allow users for an interactive experience is the key to a successful campaign. It is also important to set well-defined goals to help measure the rewards of the inbound traffic being delivered.

Outbound marketing strategies are also useful in reaching both new and existing customers. Permission e-mail marketing is one of the fastest growing trends for reaching customers. This form of outbound marketing is popular because results can be measured and companies can ensure that they are reaching their customers. Other forms of outbound marketing are starting to see declines but as new technologies emerge to support different media, outbound marketing may provide businesses with statistical reports that were not available in the past.

Interactive marketing is quickly becoming the next phase and is making marketing without the use of results driven data obsolete. Inbound marketing is essential in gathering information in regard to user behavior and other trends. It also provides for a cheaper, well-defined target in which success can be quantified and measured through analytical reports.



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